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Quality
Guarantee We
will provide our guests with clean, comfortable, affordable
accommodation and friendly and courteous service every time
they stay at our motel.
Quality
Policy:
We will provide services to our
guests that fully meet or exceed their requirements every time.
We are dedicated to constant improvements in every area of our business to
achieve total guest satisfaction.
Quality
Improvement:
Tourism
Accommodation Industry standards are constantly being reviewed to ensure
continuous improvement. We constantly monitor, measure and, where
necessary, improve our standard of performance through:
Customer
feedback -
* Direct feedback
* Guest
Comment Cards,
* Guest
Book /
Guest Testimonials,
* Internet
Feedback
Business
Audits -
The
following external auditors regularly measure the standards of our
motel:
* AAA
Tourism
Star Rating
assessment
* Better
Business Tourism Accreditation Program
assessment
Business
Management Programs -
We
use the services, advice and support of the following peak
professional bodies:
* Hotel
Motel and Accommodation Association of Victoria
(HMAAV)
* Victorian Employers Chamber of Commerce and Industry (VECCI)
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