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HMAA Victoria
- Code
of Conduct To
further promote professionalism, integrity, friendliness and value in
the Accommodation industry, we undertake to observe the following Code of Conduct:
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To ensure high standard of courtesy and cleanliness, catering and
service appropriate to the establishment.
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To describe fairly to all visitors and prospective visitors the
amenities, facilities and services provided by the establishment.
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To make clear to visitors exactly what is included in all prices quoted
for accommodation, meals and refreshments, including any surcharges and
taxes. Details of charges, for any additional services or
facilities available will also be made clear.
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To adhere to, and not to exceed, prices current at the time of
occupation for accommodation or other services.
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To give each visitor, on request, details of payment due and a receipt,
if required.
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To deal promptly and courteously with all enquires, requests,
reservations, correspondence, and complaints, if any, from visitors.
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To always strive to deliver to our guest an enjoyable stay
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