The Australian Achiever Awards are judged on seven customer service values:

Time Related Service - phone calls/ appointments...

Client Needs -  the customer getting / given what they want

Care and Attention - all dealings handled with expected care

Value - does customer satisfaction outweigh the cost

Attitude - politeness/friendliness / handling problems

Communication - clarity / courtesy

Overall Perception - consistency / standard of work / presentation / referral

These Awards are an independent, unbiased award system based on assessments from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

Comments received from our customers:

"They are professional, hospitable and honest people and always willing to help.  Their brochures are a true representation."

"They are really good and look after me very well.  They deal with any concerns I may have very quickly and understand my needs."

"I always get excellent service.  They are always very helpful booking friends of mine and happily juggle room configurations for me."

For more details refer to 2005 Australian Achiever